Contact us about your Cordoba Gold cashplus prepaid MasterCard^®

You should find all the important information you need to know in this website, but if you have questions there are a number of ways to contact us.

Sales Line - 0207 706 7601^#

If you would like to apply for a Cordoba Gold^® cashplus prepaid MasterCard^® over the telephone, or you are having problems using the registration code you have bought, you should call our Sales Line.

Our dedicated Cordoba Gold^® Sales Line can be contacted on 0207 706 7601 ^#

^#Normal UK Landline charges apply (Calls may be free depending on certain services and network call packages). Sales line operators available Monday to Saturday 9am to 5pm. Phone calls may be recorded.

Frequently asked questions:

You may find the answer to your question in the FAQ section of our site

Members' Area

Your Cordoba Gold^® Members’ Area offers you an easy way to get information and manage your account. You can:

• Activate your card
• Check your account balance
• Check your last transactions and payment information
• Change your security code
• Edit your personal details
• Change your account password
• Add an additional card^* to your account for a family member or friend, and give them access to the Members’ Area if you wish.
• Access the online shopping cashbacks and discounts.

Customer Services - 0871 277 5599 ^##

You can use our automated telephone service to:

• Report your card as Lost or Stolen
• Activate your Cordoba Gold^® cashplus prepaid MasterCard^®
• Check your account balance
• Check your last transactions and payment information
• Check when a payment has been made into your account
• Change your pricing plan
• Get further help with specific account queries by speaking to one of the Cordoba Gold^® cashplus prepaid MasterCard^® Customer Services team
• Hear more information about our services, including:
  • Getting and using your card
  • Topping up and different payment plans
  • How to use your card for getting money to friends and family^* 

Contact us by Phone - 0871 277 5599 ^##

Call us Monday to Friday 8am to 6pm, Saturday 10am to 4pm.

Reporting Lost and Stolen calls will be answered 24 hours a day, 7 days a week.

^## Calls will be charged at 10p per minute from BT landlines. Calls from other networks or from outside the UK may cost more. Calls may be recorded.

By Text

You can have the latest Cordoba Gold^® cashplus prepaid MasterCard^® information sent to your mobile phone. Just text the following requests to 07797 800 601. Each text costs your usual network tariff plus 25p which will be charged to your mobile phone:

BALANCE - to get your latest balance details.
LASTTRANS - to get up to your latest 5 transactions.
STATUS - to check up on the status of your application.

If you have more than one Cordoba Gold^® cashplus prepaid MasterCard^® account with the same mobile number, you should contact our Customer Services team.

By Post

Write to: Customer Services: PO Box 466, Salford, M50 2XU

Other contacts

I have a disability and am having problems contacting you?

If, due to disability you have difficulty in communicating with us or using our services, please email us at accessibility@mycashplus.co.uk or telephone us on 0871 277 5599^## to explain the problem you have and we will do our best to assist you.

General contact advice

Who do I contact if my personal details change?

The easiest way to update your details is to visit our Members’ Area. Alternatively, just contact Customer Services on 0871 277 5599^## and they will amend your account records.

What are your Customer Services opening times?

Customer Services are open Monday to Friday, 10.00am to 6.00pm and Saturday 10.00am to 4.00pm. Lost and Stolen calls will be taken 24 hours a day, 7 days a week.

I'm having problems contacting Customer Services from abroad

Some international telecom companies may not recognise your usual Customer Services number. An alternative number you can use from an international telephone line is +44 207 153 8940.

I'm not happy with the service. How do I make a complaint?

If you are unhappy with the way your account is being run, or you believe that a transaction has been incorrectly posted to your account, you should contact Customer Services on 0871 277 5599^## so that we can investigate the circumstances as soon as possible.

You can also contact us by writing to Customer Services at PO Box 466, Salford, M50 2XU.

If we are unable to resolve any complaint through our internal complaints procedure, you may contact the Financial Ombudsman at:

South Quay Plaza,
183 Marsh Wall,
London
E14 9SR
Telephone: 0845 080 1800

Email: complaint.info@financial-ombudsman.org.uk

^##Telephone calls may be recorded. Calls will be charged at 10p per minute from BT landlines. Other operator's charges may apply.Calls may be recorded. See Terms and Conditions.